Cancellation Policy for Afmart Stores

At Afmart Stores, we understand that sometimes you may need to cancel an order. Our Cancellation Policy is designed to be fair and transparent.

Cancellation Timeframe

You can cancel your order at any time before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you can return it for a refund or exchange (subject to our Return and Refund Policy).

How to Cancel

To cancel your order, please contact our customer service team at:

◆ Email: sales@afmart.co.za

Please include your order number and reason for cancellation.

Cancellation Fees

There are no cancellation fees for orders that are cancelled before shipping. However, if you have made a payment and your order is cancelled, you may be subject to the following:

◆ Refund Processing: Refunds may take up to 5-15 business days to be reflected in your original payment method, depending on the merchant.

◆ Alternative Refund Option: You can opt to debit the refund to your Afmart wallet for future purchases.

Special Cases

In certain cases, Afmart Stores reserves the right to cancel an order without notice, including but not limited to:

◆ Availability: If the item is no longer available or is out of stock.

◆ Pricing Errors: If there is an error in the pricing of the item.

◆ Suspicious Activity: If we suspect fraudulent activity or suspicious behavior related to your order.

Contact Us

For any questions or concerns regarding our Cancellation Policy, please contact our customer service team at:

◆ Email: sales@afmart.co.za

At Afmart Stores, we strive to provide an enjoyable shopping experience. Our Cancellation Policy is designed to ensure that you feel secure and supported throughout your purchase journey. Thank you for choosing Afmart.