We use PUDO services, Door-to-Door services, and Paxi to ensure convenient and efficient delivery options for our customers.
Our delivery times vary depending on the shipping method:
- Express: 1-3 business days
- Normal: 3-5 business days
- Economy: 7-10 business days
Refund processing times vary depending on the payment method and merchant, typically taking 5-10 working days to reflect in your account.
We'll refund the money using the same payment method you used for the order. Alternatively, we can credit it to your Afmart wallet for future purchases.
To request a refund, log in to your account, go to "Orders", find the product you need a refund for, and click "Refund". State your reason, upload images if possible, and submit your refund request. Wait for our approval.
If your order hasn't shipped yet, you can cancel it by logging into your account, going to "Orders", selecting the order you want to cancel, and clicking "Cancel". If your order has already shipped, you can request a return, but you'll be responsible for shipping costs.
If you've paid but haven't received your order, please log in to your account, go to the dashboard, and open a support ticket from the left menu. Alternatively, you can email us at support@afmart.co.za.
No, we do not store any payment details. Our payments are handled by third-party payment merchants, ensuring the security of your financial information.
To place an order, simply choose the product you want, add it to cart or click "Buy Now", proceed to checkout, enter your shipping details, select a shipping method, and click "Proceed to Checkout". Then, enter your payment details and click "Proceed to Checkout" again to complete your order.
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